Photo guide

A good photo helps us identify your lock straight away and find the right solution. Photograph the lock from the face of the door, showing the handle and cylinder, then from the edge of the door where the lock case faceplate is visible. Add one picture of the strike plate in the door frame. If any part carries a brand or model marking, photograph it close enough that the text is readable.

Lock from the door face
1. The lock from the door face, handle and cylinder
Close-up of handle and cylinder
2. Close-up of the handle and cylinder
Door edge and lock case faceplate
3. The door edge, lock case faceplate
Strike plate in the door frame
4. The strike plate in the door frame